Job Description:
Operation Managers - With overall 6 to 8 years experience and a minimum of 2 years experience as an operation managers (voice process) in a BPO.
HR Manager - MBA HR with minimum 3 years experience as an HR manager in a BPO.
Quality Analyst- Graduate with overall 4 to 5 years experience with minimum 2 years experience as a quality analyst (voice process) in a BPO.
Team Leader - Graduate with overall work experience of 5 years with a minimum of 2 years experience as a team leader (voice process) in a BPO.
The candidate must possess excellent verbal and written communication skills, team management skills, presentation skills and time management skills. The candidate must be willing to relocate to Pune. The candidate must be present for a personal interview.
Please send your CV at info@hmcorporation.co.in with position applied for in the subject line.
Call Centre Operations Manager Job Responsibilities
Salary-40-50k PM
• Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments.
• Establish a high standard for productivity, quality, and customer service as well as define user guidelines.
• Develop company systems for customer interaction and voice response and control the implementation process.
• Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures.
• Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations.
• Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling expenses.
• Summarize, collect, and analyze call center trends and data for regular performance reports.
• Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
• Maintain consistent professional improvement through company-provided workshops, tracking call center trends, and active participation in team projects.
Call Centre Operations Manager Qualifications
• Bachelor’s Degree
• 2 years of managerial experience
• Customer service experience preferred
• Motivated self-starter
• Excellent verbal communication skills
• 2 years of call center experience required
HR Manager
Salary 20-30k PM
Bachelor’s Degree in Human Resources Management or related discipline
2 years’ experience in BPO HR recruitment
Skills in accessing Job Portals, and sorting candidates.
Expertise in HR policies and procedures
Strong knowledge of hiring processes
Understanding of HR best practices and current regulations
Sound judgment and problem-solving skills
Employee-focused attitude, with a high level of professionalism and discretion
Familiarity with MS Office suite
Excellent communication skills
QA Analyst
35-45k PM
1. Developing Evaluation Programs
2. Keeping track of the key industry trends
3. Monitoring Customer Interactions
4. Calibration Sessions
5. Utilization of Technology
6. Training and Coaching
7. Compliance Monitoring’
8. Driving Innovation and Optimizing Processes
9. Competition Analysis
10. Agent Engagement
11. Revenue Growth
12. Improving Overall Contact Center Efficiency
TEAM LEADER RESPONSIBILITIES
Salary range-35-45k PM
Be in charge of running and managing the call center daily.
Set targets for all other call center agents to meet up with.
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to.
Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members.
Prepare forecasts and budgets for the call center.
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.
Facilitate and organize a training session for all agents and participate in the recruitment of new call center agents.
Conduct regular review of all call center agents' performance and organize training sessions for underperformers.
Submit regular reports to management and seek new ideas and strategies to improve performance at the center.
Keep up with trends and happenings in the industry and ensure adherence to industry standards.
Ensure that clients are kept happy and satisfied at all times by providing prompt responses and solutions to their challenges at all times.
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
- Bachelor’s Degree, Bachelor’s Degree in Human Resources Management or related discipline,
- Ashish
- 7385108799
- info@hmcorporation.co.in